Cruz del Sur, the Best Bus in Peru?

Cruz del Sur is the most widely recognized bus company in Peru. However, in recent years following Covid-19, reviews have highlighted growing concerns about safety and poor customer service. And with the rise of the highly-rated Peru Hop bus (started in 2013), and improvements made by other local bus companies such as Civa, Oltursa and Movil, is it still best option out there in 2025?

Cruz del Sur Bus Coverage

Cruz del Sur has one of the best domestic coverage of Peruvian bus companies. With terminals in most major cities in Peru going from Tacna in the far south to Tumbes in the north, along with more than 25 destinations in between. These include all of the main coastal destinations, as well as highland cities like Cajamarca, Huancayo, Ayacucho, Cusco, Puno and Arequipa.

Company	Main Destinations (Updated 2025)
Cruz del Sur	Ica, Paracas, Cajamarca, Huaraz, Huancayo, Ayacucho, Cusco, Puno and Arequipa
Peru Hop	Ica, Paracas, *Huacachina (Peru Hop is the only direct bus to Huacachina in Peru. If taking a public/local bus, you would need to take a bus to Ica. Once in Ica, you would need to find a local taxi to then take you to Huacachina), Nazca, Arequipa, Puno and Cusco.
Civa	Amazon, Ayacucho, Cusco, Puno, Ica, Huancayo, Piura, San Martin, Apurimac
Movil	Arequipa, Ayacucho, Chachapoyas, Cusco, Huaraz, Oxapampa, Trujillo, Puerto Maldonado
Oltursa	Arequipa, Cusco, Huancayo, Huaraz, Ica, Chiclayo, Huancayo, Mancora,

*=Exclusive Stops

This round is a close tie between Cruz del Sur and Civa. In recent years, Civa have expanded their route to more national destinations.

Cruz del Sur Tripadvisor Reviews

Whilst they have good coverage, their reviews are favorable (especially in recent years after Covid-19).

On tripadvisor they have the following reviews:

Company	5 Star Ratings	1 and 2 Star Ratings	Overall Rating
Cruz del Sur	378 out of 1,136 total reviews	330 out of 1,136 total reviews	65%
Peru Hop	10,183 out of 11,771 total reviews	252 out of 11,771 total reviews	97%
Oltursa	29 out of 144 total reviews	77 out of 144 total reviews	51%
Movil	14 out of 103 total reviews	53 out of 103 total reviews	48%

Cruz del Sur International Services

Cruz del Sur also goes to more international destinations than any other Peruvian bus company. Heading north, buses run through Guayaquil and Quito in Ecuador before heading to Cali and then Bogotá in Colombia. They also head south to Santiago in Chile, with two routes into Argentina, one through Córdoba and one through Mendoza, both terminating in Buenos Aires.
Although Peru Hop mainly goes to the south of Peru, they also have stops in La Paz and Copacabana in Bolivia with their sister company, Bolivia Hop.
Due to its international destinations, Cruz del Sur beats Peru Hop, Civa and Oltursa here.

Cruz del Sur Comfort

It can never be said that Cruz del Sur don’t invest in comfortable buses. Their buses are amongst the top of the range, and whilst their safety levels have been questionable, especially on the routes to Cusco, their buses are always comfortable.

Because Peru Hop is a relatively new company which only started running a few years ago, all their buses are brand new and comfortable with reclining seats. They don’t have double-decker buses for safety reasons(the narrow, winding roads going up and down the mountains on most routes) which means that their buses aren’t as big and that they can’t get as many passengers on board. Unlike other bus companies, they don’t have different classes of seats on their buses so you don’t have to worry about paying extra for comfort either.

Both Civa and Oltursa have a variety of buses ranging from luxurious to average. It really depends on the length of the journey and the route it’s going on.

This round is a pretty close one between Peru Hop and Cruz del Sur, but due to the sheer number of buses owned by Cruz del Sur and the consistent standard of comfort across their fleet, this round just about goes to Cruz del Sur.

Cruz del Sur Safety

There have been incidents on Cruz del Sur involving hijackings (which can be googled or read on their tripadvisor page) and from what we have read, their response to such incidents leaves a lot to be desired. As tourists in Peru, there is not a lot you can do, and Cruz del Sur know this, so are inclined to fob you off.

They tend to not be very helpful towards their customers after such incidents have occurred, leaving people stranded for hours and not offering any sort of compensation. Traveling with a reputable company dedicated to tourists, such as Peru Hop or Inka Express, is probably a much better option for those more safety inclined. This round would go to Peru Hop hands down, with a tie between Cruz del Sur and Civa for 2nd.

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Summary

As you can see, Cruz del Sur offer more coverage and international services but, Peru Hop wins based exclusively on Tripadvisor reviews from tourists (again showing they are more focused on the tourism market than any other company) and for safety, which can’t be emphasized enough. If you want to read some of these reviews, you can see more here.

Anyway, this isn’t an advert for Cruz del Sur or anything like that. The idea is to allow our readers to get a more insightful view into what is supposedly the best bus company in Peru.

If you are a first time traveler to Peru, Peru Hop is probably a much better way to see Peru given their extra stops and ease of pickup and drop off service. For continuing travel in South America, Bolivia Hop and Ecuador Hop are also great options.

If you’re a local living here looking to go from city to city for business or to visit family, then Cruz del Sur might be a quicker option.

But remember, as with everything on our site, this is just an opinion, and we recommend you use travel blogs or Tripadvisor to help you make your choice as to the best way to get around this amazing country, or read our post about The Best Bus Companies in Peru.